Manager, Clinic Operations

RESPONSIBILITIES:

• Supports the overall day-to-day operations of a defined area within a Section of The Emory Clinic.
• Coordinates activities within the Section to maintain an effective operating environment.
• Ensures compliance with policies, procedures and regulatory guidelines.
• In conjunction with Section leadership, is accountable for activities that will enhance operational efficiencies, improve patient satisfaction and result in cost effective healthcare solutions.
• Helps evaluate Section operations and makes suggestions for improvements.
• Supports the achievement of Section performance targets and financial goals.
• Performs other related duties as required.
• Equipment and Supplies: Coordinates the purchase of medical and office supplies and capital equipment necessary for the practice.
• Establishes and maintains an inventory system to ensure adequate levels of supplies and equipment.
• Establishes and administers a maintenance program for all office and medical equipment for timely repairs and proper functioning.
• Patient Care and Advocacy: Manages daily operations to ensure the Section is providing quality patient care.
• Communicates with patients, their families and/or physician as requested or needed.
• Implements initiatives to improve patient satisfaction.
• Professional Development: Works with manager to formulate plan for professional development.
• Attends educational in-services as appropriate.
• Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments.
• Reporting / Data Management: Prepares operational reports and analysis to report progress, adverse trends and makes appropriate recommendations or conclusions.
• Administers submission of timely, accurate and complete billing information to business office for maximum reimbursements.
• Researches disallowance reports for unusual practices.
• Stays current on coding and insurance practices and interacts with appropriate internal departments to update, change, or delete codes and charges when ineffective, not profitable and/or obsolete.

MINIMUM QUALIFICATIONS:

• Bachelor's degree required. 2-4 years healthcare, business, or administrative experience required; preferably in an ambulatory setting.
• A Master's degree in related field may be substituted for 2 years of experience OR Graduation from the Operations Development Program (ODP).
• Other equivalent combination of relevant education and/or experience may be considered.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at .... Please note that one week's advance notice is preferred.