Clinic Patient Communications Specialist

Job Description

We are looking for a well-spoken and multitasking person to join our call center team. This dedicated person will play a key role by handling all incoming patient’s clinical requests.

Duties & Responsibilities:

• Handle patients incoming requests for medication assistance.
• Handle all incoming patients’ questions for the doctors.
• Process prior authorization requests for patients.
• Redirect concerns to the appropriate department when necessary.
• Assist call center with clinical questions.
• Help oversee call center staff and make sure they stay focused and motivated.
• Complete daily reports for communication as needed.
• Manage the notifications screen on MDI daily.
• Perform other tasks as assigned.

Qualifications:

• High School Diploma or equivalent with at least 5 years of experience.
• Associate degree with 1 year of experience.
• Previous experience in medical call centers or healthcare administration is preferred.
• Proficiency in call center software and electronic health records (EHR) systems is a plus!

Benefits:

• Generous monthly benefit package
• Paid time off
• Paid holidays
• Discount on eye products and services

Professional skills:

• Ability to work under pressure and in a high-speed environment.
• Strong understanding of the importance of customer service satisfaction.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Excellent communication and interpersonal skills, with the ability to interact professionally with patients, colleagues, and insurance providers.
• Ability to multitask and prioritize tasks in a fast-paced and demanding environment.
• Good planner and well organized.
• Detail-oriented and problem-solving.
• Ability to work in a multicultural environment.
• Ability to multitask.