Patient Care Manager III (Indianapolis, Cincinnati)

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.As a Patient Care Manager III at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx.You will be an integral part of our commercial team and be responsible for the day-to-day support as the lifeline to our transplant centers and patients. Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts.Responsibilities:Responsible for patient management, in support of CareDx's transplant offerings, with a primary focus on CareDx's laboratory tests.Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx's transplant services into their processLiaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successfulRespond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursementWork with patients to coordinate blood draw logistics and ensure receipt of compliant ordersLead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers.Coordinate timely processing for samples and customer inquiriesMaintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.Field travel within assigned geography to key accounts for business reviews and product updatesOther duties as assignedQualifications:RN degree is required5 plus years Transplant experience preferredCertified Clinical Transplant Coordinator (CCTC) preferred25 - 30% Field Travel within assigned geographyAbility to thrive both independently and in a team environmentProficiency in reporting and data analytic tools like Excel, Salesforce.comStrong verbal and written communication skillsDemonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnershipsProven experience in managing customer expectations and product development updatesAdditional Details:Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.Our competitive Total Rewards package includes:Competitive base salary and incentive compensationHealth and welfare benefits including a gym reimbursement program401(k) savings plan matchEmployee Stock Purchase PlanPre-tax commuter benefitsAnd more!In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program